This post orginally appeared on Gary Kayye's RavePub Site on August 2nd, 2011
Are you useless? I am and proudly so and I think you could do with being so too.
I’ll let that sink in for a moment before we proceed -- you should strive to be useless and leading by example, encourage your staff to be the same.
Useless adjective \'yüs-l?s\
1. Not fulfilling or not expected to achieve the intended purpose or desired outcome
In reality useless is usually based on a simple frame of reference, or in the colloquial -- one man’s
garbage is another man’s treasure. For an install company, tinkering is a useless endeavor, a wasteful process of learning as you go and where results are not always what one expected. Having a staff of useless tinkerers is not just terrible for your business, much worse; it is the best thing that can happen to it.
Do you remember back to when you were six or seven years old and the concept of chemistry or at least the idea that a mad scientist could hold such power with a simple set of beakers and surgical tubing held so much sway? Back then, you mixed shampoo with wood chips, hair gel, milk and orange juice half waiting for the, mostly inert, mixture to start moving of its own volition. These experiments were mostly harmless but if you were like me the ‘failures’ never dulled the excitement of the possibilities -- ‘if I could just find the right ratios!’ <cue cute-evil laugh>. Then again you could have had a mom like mine who occasionally would provide me with bottles marked ‘ingredient X’ - <Vinegar> and ‘Mystery Powder Y’ - <Baking Soda>. That particular experiment had me wide eyed and standing atop a three-legged stool as the resulting reaction covered the floor of my room. Did I mention that I also became really good with a mop?
I want to see your staff doing more of the above. No, not the mop - the wild-eyed fascination of deconstructivism. Wasteful, you might say. Absolutely devastating to project deadlines and company profits one might argue. Horse Hockey! I say. (With apologies to Sherman T. Potter)
The process of tinkering provides lessons in how stuff works, it is demonstrative and practical, and there is great value in opening a box and figuring out just how they did that. An even greater benefit can come from forceful misapplication-creating wondrous new functions or in letting the genie out.
I am a big fan of something called Circuit Bending which is the process of opening up consumer electronics - mostly kids’ toys - and modifying the circuit boards to create new sounds. The cult community of circuit bending is part heath kit hacker, part pyromaniac musician and part serious electronics debugger. Modifying a toy is not nearly as simple as it might appear -- these units’ electronics are often undocumented; the process of figuring out just where to connect jumpers requires patience and research. It also requires a willingness to fail.
Failure is constructive.
Are you allowing your staff to fail?
If you still think that I am full of it just take a look at what 3M™ does. 3M has a long standing policy (since the 1920’s!) of allowing employees - regardless of project schedules - to dedicate up to 15 percent of their paid work hours on personal projects. What possible benefits could a policy which wreaks havoc on deadlines and product to market schedules have? Not much really -- just the development of whole new markets in adhesives, recording mediums and of course the ubiquitous Post-it-Notes ®.
What untapped solution are you missing out of by holding your staff back? Where would we be without the invention the iPad typewriter? For me it would be a sad, sad world.
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